Last Updated: December 2025
At luxecarpets.live, we are committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy describes how we collect, use, store, and safeguard your data while offering you a smooth and premium shopping experience for carpets, rugs, flooring materials, and interior accessories.
When you interact with our website — whether browsing collections, requesting a quote, placing an order, or filling our contact form — we may collect details such as your name, phone number, email address, billing address, delivery address, company details (if applicable), and city location.
Additionally, we automatically collect tech data like IP address, browser type, and device information to analyze traffic and enhance website performance, security, and ease of use.
We use your personal details responsibly for:
• Processing orders and arranging delivery
• Providing customer assistance and support
• Sending updates on new arrivals, offers & promotions (only if subscribed)
• Improving product recommendations and user experience
Your trust is important — we do not sell, rent, or trade your information with any marketing agencies for monetary gain.
All online payments are securely processed via Razorpay Payment Gateway (PCI-DSS compliant). Your card details are encrypted during transactions and are never stored on our servers or database.
We may provide limited data to delivery partners, courier companies, or customer service tools solely to complete services requested by you. Third-party partners follow strict confidentiality rules and use the data only for operational purposes.
We use cookies to remember your preferences, show related product suggestions, and improve browsing performance. You may disable cookies anytime but certain website features may not function properly afterward.
If required by applicable laws or to protect our legal rights, luxecarpets.live may disclose data to government authorities, fraud monitoring agencies, or enforcement departments.
You have full rights to review, update, or request deletion of your stored personal information. To exercise your rights, you can simply contact us anytime at:
Email: info@luxecarpets.live
luxecarpets.live may revise this Privacy Policy periodically to strengthen data protection. Updated versions will always be posted on this page with the latest revision date.
Your privacy matters to us. Thank you for choosing luxecarpets.live — where luxury, comfort, and trust go hand in hand.
