Welcome to luxecarpets.live, India’s trusted online destination for premium carpets and floor décor solutions. By accessing, browsing, or making a purchase on our platform, you agree to comply with and be legally bound by these Terms & Conditions. These guidelines ensure a transparent buying journey, reliable customer support, smooth service, and a secure shopping experience for every visitor. We request you to carefully read and review these terms before using our website or placing any orders.
The content, product information, and resources provided on this platform are solely for browsing, selecting, and purchasing carpets and flooring solutions. Any unauthorized usage such as copying product images, scraping pricing data, interfering with security features, or attempting fraudulent transactions is strictly prohibited. Continued usage of this website implies responsible behavior with respect to all digital assets displayed here.
We put in every effort to present accurate product details including color, texture, dimensions, and material quality. However, certain visual differences may appear due to photographic lighting, screen resolutions, and natural variations in manufacturing. Customers are encouraged to request additional product information if needed before placing an order.
Orders placed through our website are considered valid only after successful verification and payment confirmation. We reserve full rights to cancel or delay any order due to suspicious activity, incorrect details, lack of stock availability, or technical errors. Customers will be informed via email or phone in such cases.
All online payments are processed securely through authorized payment gateways for user safety. We do not store, track, or have access to your credit/debit card information at any time. Payment details are encrypted and compliant with recognized security standards to ensure a smooth and protected checkout experience.
Delivery schedules depend upon stock readiness, customization (if applicable), and the customer’s shipping location. Our logistics team ensures timely delivery and keeps customers updated regarding dispatch details. Any unavoidable transportation delays due to external situations will be notified promptly.
We follow a quality-first approach and ensure products reach customers in perfect condition. In case a product arrives damaged, defective, or significantly mismatched from the order, you must report the issue within 48 hours of delivery with photos/videos as evidence. Replacement approval will be processed after verification by our support team.
All product photos, brand logos, UI/UX layout, textual content, and creative assets displayed on luxecarpets.live are the exclusive intellectual property of our company. Copying, redistributing, or using our content for commercial purposes without written permission is a violation and may lead to legal actions.
luxecarpets.live is not responsible for any direct or indirect losses, delivery delays, inconvenience, or damages arising due to third-party failures, natural events, operational issues, or customer mishandling. We assure quality service but do not guarantee uninterrupted access to the website due to possible maintenance or system updates.
Any dispute relating to your purchase, payment, or usage of the website will come under the legal jurisdiction of New Delhi, India. Customers agree to follow local governing laws during any conflict resolution regarding services or products.
For support, clarification, or concerns regarding these Terms & Conditions,
feel free to reach out anytime:
📩 Email: support@luxecarpets.live
🌐 Official Website: www.luxecarpets.live
📍 Customer Support: Available Mon–Sat | 10 AM to 7 PM
Last Updated: January 2025
